Club FAQs

• I’m a Club Chandon member, how do I get my member discount online?

  • If you did not set up a username and password when you joined Club Chandon, visit chandon.com and clink Log In and then click “Forgot your username or password.” Enter your email address and click on submit. A link to reset your password will be sent to you. After resetting your password and successfully logging in as a club member, a 20% discount will be applied to your purchases and will appear at checkout.

• What discounts do I receive as a Club Chandon member?

  • Club Chandon members receive multiple benefits, including the following savings:

    20% off Chandon wine and merchandise purchased at the winery or chandon.com

    30% off purchases of three or more cases

    30% off reorders of wines included in releases

    20% off the food menu in our Tasting Room

• What is the average Club Chandon release price?

  • Club releases vary depending upon the type of club you have selected, the number of bottles or specific wines in the release. For typical releases containing 2 to 3 bottles, the cost is $110 – $115, plus tax and shipping where applicable.

• What are the shipping rates for Club Chandon releases?

  • Rates are subject to change, but currently club release shipping rates are as follows:

    Shipping to: California, Nevada, Oregon, Arizona
    CA, NV, OR, AZ
    2 bottles: $19.16
    3 bottles: $21.21
    4 bottles: $24.36
    6 bottles: $27.48
    2 Magnums: $27.30
    4 Magnums: $36.60

    Shipping to: Colorado, Idaho, New Mexico, Washington, Wyoming
    CO, ID, NM, WA, WY
    WA License Number 088430-6U
    2 bottles: $19.66
    3 bottles: $22.29
    4 bottles: $24.96
    6 bottles: $28.74
    2 Magnums: $27.80
    4 Magnums: $38.96

    Shipping to: Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, North Dakota, Texas
    IA, KS, LA, MN, MO, MT, NE, ND, TX
    2 bottles: $22.40
    3 bottles: $26.70
    4 bottles: $31.52
    6 bottles: $38.58
    2 Magnums: $32.90
    2 Magnums: $49.32

    Shipping to: Florida, Georgia, Illinois, Indiana, Michigan, Tennessee, Wisconsin
    FL, GA, IL, IN, MI, TN, WI*
    2 bottles: $23.10
    3 bottles: $27.39
    4 bottles: $32.20
    6 bottles: $39.42
    2 Magnums: $33.90
    4 Magnums: $50.84

    Shipping to: Washington DC, Maine, Maryland, Massachusetts, New Hampshire, New York, North Carolina, South Carolina, Vermont, Virginia, West Virginia
    DC, MA, MD, ME, NC, NH, NY, SC, VT, VA, WV
    2 bottles: $24.36
    3 bottles: $28.41
    4 bottles: $33.80
    6 bottles: $41.94
    2 Magnums: $35.56
    4 Magnums: $55.76

    Shipping to: Alaska and Hawaii releases are shipped via UPS 2nd Day Air (Fed Ex is available for an additional fee.)
    Current shipping rates to Alaska and Hawaii are:
    2 bottles: HI: $42.08 AK: $50.98
    3 bottles: HI: $47.76 AK: $54.81
    4 bottles: HI: $54.64 AK: $63.04
    6 bottles: HI: $62.88 AK: $79.98
    2 magnums: HI: $54.50 AK: $62.76
    4 magnums: HI: $82.40 AK: $98.60

• I just joined Club Chandon, when will I receive my first wine release?

  • Club Chandon releases are sent in February, April, June, August, October and December. After joining Club Chandon we will make every effort to send you the next scheduled shipment.

• Can I switch my membership type?

  • Yes. Please contact a Club Chandon representative at 1+888 242 63661+888 242 6366 to do so.

• Can I customize my wine club release?

  • Prior to each Club Chandon release, we will contact you via email to provide you with the selection of wines included in your release. You may add to or change wines in your release at that time.

• I have been charged for a release, when will I receive my wine?

  • We usually charge your credit card on a Monday and ship the wines the following Monday. For most of the West Coast, wine releases are delivered 1 to 2 days later. For East Coast addresses, wine releases are delivered 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.

    If you opt to pick up your wine release at the winery, it will be available the following day and must be picked up with 45 days of the release date. If your wine is not picked after 45 days, the wines will be shipped to you and the credit card on file will be charged for shipping.

• Can I have Club Chandon releases delivered to home or work?

  • Although you may ship to a home address, we strongly recommend shipping to a business address where someone 21 years or older is available to sign for the package upon delivery. We cannot ship to PO boxes or APO FPO addresses.

• I wasn’t home to sign for my wine delivery, how do I get my shipment?

  • If you have missed a single delivery attempt, call the carrier (use the number listed on the tag left for you). Typically there are multiple options available, including scheduling another delivery, redirecting the shipment to a business address, or picking up your wines at the carrier’s location.

    Three delivery attempts will be made before the package is returned. After three delivery attempts and a returned shipment, your membership may be cancelled.

• Why can’t UPS/Fed Ex leave my wine shipment on my doorstep?

  • The federal government requires that someone 21 or older, with a government-issued identification, be present to sign for any package containing alcohol.

• How is my wine shipment protected during extreme weather?

  • We have found that most temperature damage occurs when shipments exposed to extreme temperatures in a truck in transit over the weekend.

    To avoid this in areas that regularly experience extreme weather (hot or cold) we ship from our warehouse to a hub closest to your delivery address in a temperature controlled truck. The shipment is then transferred to a local delivery truck and delivered within a day.

    We occasionally may hold wine shipments due to extreme weather along the delivery route. You will be notified via email if there is a weather hold.

    If you feel that you have received a damaged bottle due to extreme weather, please do not hesitate to contact us for a replacement bottle.

• Why can’t you ship to my state?

  • State laws regulate the direct shipment of wine. Some states prevent wineries from shipping directly to consumers. Learn more about these restrictions at freethegrapes.org.

    Join our mailing list and we’ll notify you if there are any changes in your state’s shipping laws.

• Can I pick up at the winery?

  • If you choose to pick up your wines, they will be available at the winery for up to 45 days from the release date. If you do not pick up your wines within 45 days, we will automatically ship your wines to you and charge the credit card on file for the applicable shipping fees.

• How do I update my address or credit card information?

  • Please call 1+888 242 63661+888 242 6366 Opt. 1 or email clubchandonwine@chandon.com to update your member information. Our customer service team will ensure the next shipment will be delivered to the correct address.

• Can I skip or postpone a club release?

  • Yes. To do so, please contact us 1+888 242 63661+888 242 6366 Opt. 1 to arrange for an alternative shipment delivery date or if you wish to skip a release altogether. Your request must be received at least 14 days prior to the release date. To retain your Club Chandon membership you must accept at least 3 club shipments a year.

• How long does a Club Chandon membership last?

  • You may cancel at any time after receiving two wine releases.

• How do I cancel my Club Chandon membership?

  • While we hope that you will never have cause to cancel your membership, if you do choose to cancel, simply call us at 1+888 242 63661+888 242 6366 or send an email to clubchandonwine@chandon.com.

• What are the Chandon shipping policies?

  • All orders (including Next Day, Overnight and 2-day delivery) received no later than 5:00pm (PST) will require 1 full business day for processing and packing before being shipped. Orders received after 5:00pm (PST) will require 2 full business days for processing and packing.

    Standard delivery time is 5 to 10 business days, depending on weather.*

    We ship via UPS and Fed Ex and offer 1-day, 2-day and ground shipping.

    Please note that orders are shipped and delivered on business days only (this excludes weekends and holidays).

    Someone over the age of 21 must be present to sign for any packages containing alcohol (mandated by federal law).

    Three delivery attempts will be made before the package is returned to us.

    Once returned, a $10 rerouting fee will be charged for all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address.

    We cannot ship to PO, FPO, APO or IPO boxes. We cannot ship internationally.

• What is the Return Policy?

  • Once wine or champagne leaves the warehouse, it cannot be returned pursuant to applicable law concerning alcoholic products. However, in the event that your delivered item is damaged, Domaine Chandon is happy to accept your claim in accordance with the procedures that are outlined below.

• What if the product is damaged during delivery?

  • Domaine Chandon understands that there will be times when products may be damaged during delivery. Domaine Chandon will honor claims for reimbursement in such events. In order to process claims, Domaine Chandon requires that the customer who received the delivery return all damaged products at the direction of Domaine Chandon, and we may make the arrangements for the delivery company to pick up the damaged items; however, we request that you fill out any required forms that the delivery company provides in order to complete your refund. Please understand that if you do not return the damaged products, then Domaine Chandon cannot provide you with the refund. Customers need to file a claim for damaged goods within 10 days of receipt of order. Please initiate the claim by emailing us at clubchandonwine@chandon.com.
    Please include the following information: – Order Number – Tracking Number – Description of damage – your name – your full mailing address – your phone numbers (office, home, mobile) – your email.